Salesforce Administrator & Developer

Dynamic and results-driven Salesforce Administrator with over 13 years of experience in operations, systems implementation, and team leadership. Certified Salesforce Administrator with hands-on developer experience, specializing in configuring CRM environments, implementing custom solutions, and optimizing business processes through data-driven insights.

Albuquerque, NM

skates.bites.2k@icloud.com

Bryan Vigil

Core Competencies

Salesforce Administrator Certified

Salesforce Developer Experience

CRM Configuration & Customization

Workflow & Process Automation

Data Management & Integrity

User Training & Support

System Integration & Optimization

Cross-Functional Team Leadership

Business Process Improvement

Strategic Planning & Execution

Professional Experience

eCOMMERCE BUSINESS | Albuquerque, NM

Founder & Owner

2021 - 2024
  • Designed and implemented comprehensive inventory management system, tracking over 1,500 unique items with detailed metadata
  • Utilized data analysis tools to track sales trends, customer behavior, and market dynamics, optimizing pricing strategies and inventory procurement
  • Developed automated customer relationship processes to maintain engagement and ensure positive feedback ratings of 100%
  • Created efficient workflow systems for order processing, fulfillment, and shipping that scaled with business growth
  • Implemented strategic marketing campaigns based on platform analytics and customer insights
  • Maintained detailed financial records and reporting systems for business performance monitoring

ROADRUNNER FOOD BANK | Albuquerque, NM

COO Interim / Director of Operations

2019 - 2020
  • Directed operations of a 140,000 sq. ft. distribution center, implementing systems for logistics, inventory tracking, and warehouse management
  • Managed a $2 million warehouse revitalization project, including technology infrastructure upgrades that increased operational efficiency by 30%
  • Implemented and administered database systems for inventory management, donor tracking, and partner agency relations
  • Developed comprehensive reporting solutions to track KPIs and provide actionable insights to executive leadership
  • Led data migration and system integration initiatives, ensuring seamless transition between platforms
  • Cultivated strategic partnerships with key stakeholders and vendors, optimizing procurement processes and improving service delivery
  • Ensured regulatory compliance through systematic documentation and reporting protocols

AFFORDABLE SOLAR | Albuquerque, NM

Operations/Special Projects Manager

2019 - 2020
  • Led implementation and configuration of new CRM platform, working with a cross-functional team of 20+ developers and project managers, enhancing customer engagement and reducing project delays by 15%
  • Configured automated workflows and approval processes within the system, streamlining operations and ensuring compliance with company standards
  • Conducted comprehensive system testing and quality assurance to maintain data integrity and system performance
  • Developed custom reports and dashboards to provide real-time insights on project status, resource allocation, and performance metrics
  • Provided technical support and training to end-users, ensuring maximum adoption and utilization of the CRM platform
  • Introduced innovative time-tracking and deviation notification tools, improving workflow efficiency and accountability across departments
  • Conducted operational reviews of system performance, providing strategic insights and recommendations to senior leadership

Education

Bachelor of Science in Business Administration (BSBA)

CTU Logistics/Supply Chain Management, 2018

GPA: 3.97

Operations Management Studies

Central New Mexico Community College & University of New Mexico, 2003-2010

Technical Skills

Salesforce Suite

  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • AppExchange

Salesforce Administration

  • User Management
  • Security Controls
  • Data Management
  • Workflow Rules
  • Process Builder
  • Flow Builder

Salesforce Development

  • Apex
  • Visualforce
  • Lightning Components
  • SOQL
  • SOSL

Data & Analytics

  • Reports
  • Dashboards
  • Tableau
  • Power BI
  • Jet Reports

Integration Tools

  • Salesforce API
  • Data Loader
  • Import Wizards

Business Applications

  • CMIC
  • Omnitracs Roadnet
  • Microsoft Dynamics NAV
  • Microsoft 365 Suite

Project Management

  • Agile Methodologies
  • SDLC
  • Change Management

Certifications

Salesforce Administrator Certification

ServSafe Manager Certification